Manage Tickets
Allows clients to report their issues to the support team, tracks the status of each ticket, and ensures the resolution process is followed.
Streamline Your Services
ITSM software enables businesses to efficiently manage the services they provide. With features like creating customers and teams, assigning tasks to team members, creating support tickets, and generating payment proposals, it streamline your service management processes.
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Features
Create Tickets
Allows clients to report their issues to the support team, tracks the status of each ticket, and ensures the resolution process is followed.
Create Support
It enables clients to communicate with support teams in real-time. Live chat and file sharing features accelerate support processes.
Create Orders
Manage orders and assign your members who will be the project manager and will work on that project easily.
Create Tasks
The Task System allows teams to assign, track, and manage tasks, ensuring efficient service delivery and seamless collaboration.
Core Features
Create ITSM accounts for your clients and teams. Efficiently manage your service processes with client and employee accounts. Easily track support and service requests.
Create and manage services your company offers. Provide your customers with the ability to create quotes, make payments, and receive technical support for these services.
Seamlessly integrate multiple payment gateways into your system to complete orders and receive payments your way.
Creates customized quotes for clients, allows pricing adjustments, and provides a way to track and follow up on quotations.
Enables the creation of invoices, tracks payments with reminders, and provides easy access to past invoices, streamlining financial management.
Why Choose Us
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Pricing
Add 100 Clients
Add 1000 Orders
Price Includes Taxes
Exclusive Mail Support
10 GB cloud space for documents
Essential services, clients, and teams
All features for full-scale management
Add 500 Clients
Add 5000 Orders
Price Includes Taxes
Exclusive Mail Support
50 GB cloud space for documents
Essential services, clients, and teams
All features for full-scale management
Add 2000 Clients
Add 20000 Orders
Price Includes Taxes
Exclusive Mail Support
200 GB cloud space for documents
Essential services, clients, and teams
All features for full-scale management
FAQ
ITSM software is a tool designed to manage IT services and enable organizations to effectively handle service requests, issues, changes, and incidents. It is used to optimize IT processes, improve service quality, and ensure customer satisfaction.
ITSM software provides a centralized platform for organizations to monitor, manage, and report on their IT services. Users can submit requests, resolve issues, and track changes. The software streamlines these processes through workflows and automation.
While ITSM software is commonly used in the technology and software industries, it can also be applied in sectors such as healthcare, finance, education, manufacturing, and public services. Effective management of IT services across all sectors boosts organizational efficiency.
User access in ITSM software is managed through role-based access control (RBAC). Users are granted specific permissions based on their roles and responsibilities, ensuring both security and efficient management.
ITSM software increases efficiency, improves customer satisfaction, ensures faster and more effective service delivery, and reduces the workload of IT teams.
ITSM software receives user requests through a self-service portal. Requests are categorized based on service type and are quickly addressed by the relevant IT staff. Users can also track the status and resolution process of their requests.
ITSM software provides detailed reporting tools to monitor service levels and performance. Users can generate reports on incidents, changes, service requests, and resolution times, helping them make informed decisions.
ITSM software protects your company's data with high-level security measures. Your data is secured using advanced encryption methods and is only accessible by authorized users. Additionally, role-based access control (RBAC) ensures that users can only access data relevant to their specific tasks. Regular backups further minimize the risk of data loss. These security features are designed to protect both your data and your company's reputation.
Contact: +90 8503606895 info@eurosoftitsm.com
